Privacy Policy

Welcome to Guide to Paphos (https://guidetopaphos.com).

This privacy policy outlines how we collect, use, and protect your data when you use our website and book tours or activities with us.

Who We Are

We are Guide to Paphos, an independently-run travel website based in Paphos, Cyprus.

We provide informative guides about the city and allow users to book tours and experiences.

Our site is operated by Matan Cohen, a guy with a big passion for Paphos and Cyprus, living in Paphos, who manages the tour bookings and communications.

What Personal Data We Collect and Why We Collect It

We collect personal data to provide better service, complete tour bookings, and communicate with you effectively.

When you book a tour, we collect:

• Name

• Email address

• Phone number (preferably WhatsApp)

• Home address (optional)

• Tour and booking details

We collect this information:

• To confirm your booking

• To share your details with the relevant third-party tour operator

• To contact you about pickup times or changes

• To support you if there are issues before or during your tour

Comments

When visitors leave comments on the site (if applicable), we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string, to help detect spam.

Contact Forms

Information submitted through our contact forms is used only to respond to your inquiries.

We do not use this information for marketing unless you explicitly opt in.

Cookies

We use cookies to:

• Understand user behavior on our website

• Remember your preferences (e.g., language)

• Track bookings and analytics

You can control cookies through your browser settings.

Analytics

We use Google Analytics and Facebook Pixel to understand how visitors use our site and improve our offerings.

These tools may collect anonymized information such as your browser type, time spent on the site, and pages visited.

Who We Share Your Data With

We share your data only with:

• The third-party tour providers you book with, so they can prepare for your arrival (e.g., names, contact info, pickup details)

• Payment processors (e.g., Stripe, PayPal) when you make a deposit

We do not sell your data to anyone.

How Long Do We Retain Your Data

We retain booking-related data for up to 2 years for customer service and accounting purposes.

Comments, if enabled, are retained indefinitely.

What Rights You Have Over Your Data

You can request:

• Access to the personal data we hold about you

• Correction of inaccurate data

• Deletion of your data (unless we are legally required to retain it)

Please email us at [email protected] to make any requests.

Where Your Data Is Sent

Your data may be sent to third-party tour providers located within the European Economic Area (EEA).

All vendors are required to handle your data responsibly and only for the purposes of your booking.

Contact Information

For any privacy-related concerns, contact:

Matan Cohen
📧 [email protected]
📍 Paphos, Cyprus

Additional Information

How We Protect Your Data

We use SSL encryption, two-factor authentication, and other industry-standard security measures to keep your data safe.

What Data Breach Procedures Do We Have in Place

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours

• Investigate and close any vulnerabilities

• Report the breach to relevant authorities if required

What Third Parties do We Receive Data From

We may receive booking or customer data from affiliate partners, such as other travel websites or platforms, when you book tours through them that we operate.

Automated Decision-Making and Profiling

We do not perform any automated decision-making or profiling based on your data.

Industry Regulatory Disclosure Requirements

We comply with the General Data Protection Regulation (GDPR) and other applicable EU privacy laws.

What We Collect and Store (For Payments & Bookings)

While you visit our site, we track:

• Tours you’ve viewed: we use this to show you recently viewed tours

• Location, IP address, and browser type: for site optimization and fraud prevention

• Tour cart contents and deposits

When you book with us, we’ll collect:

• Your name, email, phone number, and optional address

• Your tour selections and payment details (deposits only)

Who on Our Team Has Access

Only authorized team members (currently Matan Cohen) have access to:

• Booking information

• Customer contact details

• Communications

This is strictly to provide support and ensure the success of your tour.

What We Share With Others

We share booking information with:

• Tour operators (to arrange your tour)

• Payment processors (to handle deposits securely)

Payments

We accept payments through:

• PayPal

• Stripe

• Bank transfer (optional, depending on your location)

When processing payments, some of your data will be shared with the payment provider, including:

• Purchase total

• Billing information

We do not store your payment details.